Introduction
Welcome to BisanHope. We respect your privacy and are committed to protecting the personal information you provide when using our website, services, donation features, campaigns, and other BisanHope services.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, when we may share it, how we protect it, and the choices you may have regarding your personal information.
BisanHope is a fundraising and donation platform where campaigns are created and managed by authorized BisanHope administrators. General visitors, donors, supporters, and other public users are not authorized to independently create or publish campaigns on the platform.
By accessing or using BisanHope, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Depending on how you interact with BisanHope, we may collect different types of information. The information we collect depends on the features you use and the communications you have with us.
Information You Provide
You may voluntarily provide information when you make a donation, contact us, submit an inquiry, leave a comment where available, communicate with us, or otherwise interact with BisanHope.
This information may include:
- Your name
- Your email address
- Your contact information
- Donation-related information
- Payment confirmation or transaction information
- Comments, messages, inquiries, or feedback you submit
- Information you provide when communicating with the BisanHope team
- Other information you voluntarily provide to us
Campaign-Related Information
BisanHope may collect, store, display, and process information relating to fundraising campaigns hosted on the platform.
Campaigns on BisanHope are created and managed solely by BisanHope administrators or other individuals expressly authorized by BisanHope. Public users and donors do not have permission to independently create, publish, approve, edit, or manage campaigns.
Campaign-related information may include campaign titles, descriptions, featured images, fundraising goals, donation information, campaign updates, and other information provided or managed by authorized BisanHope administrators.
Information Collected Automatically
When you visit BisanHope, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location, and information about how you interact with our website.
How We Use Your Information
We may use information we collect for purposes including:
- Providing and operating BisanHope services
- Processing and managing donations
- Maintaining and administering fundraising campaigns
- Responding to questions, inquiries, and support requests
- Communicating with donors, supporters, visitors, and other users
- Maintaining website functionality and security
- Detecting and preventing fraudulent, abusive, or unauthorized activity
- Verifying donation or payment information where necessary
- Improving our website and services
- Understanding website usage and performance
- Maintaining appropriate administrative and business records
- Complying with applicable legal obligations
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by applicable law.
Donations & Payments
BisanHope may provide different payment or donation methods depending on the campaign and payment options available on the platform.
When you make a donation, information necessary to identify, process, verify, record, or communicate about the donation may be collected.
This information may include your name, email address, donation amount, payment method, transaction details, payment confirmation, and other information necessary to process or document the donation.
Where payment processing is handled by a third-party payment provider, your payment information may be processed directly by that provider according to its own privacy policy and terms.
BisanHope does not intend to store complete payment-card numbers, security codes, or other sensitive payment credentials on its own servers unless explicitly stated otherwise.
If a campaign uses an external payment method, you should review the applicable payment provider's privacy policy before completing your transaction.
Campaign Information
BisanHope campaigns are created, reviewed, published, updated, administered, and managed solely by BisanHope administrators or expressly authorized representatives.
General visitors, donors, supporters, commenters, and other public users are not permitted to create or publish fundraising campaigns through BisanHope.
Information relating to campaigns may be collected and maintained by BisanHope for purposes such as operating the platform, presenting campaign information to visitors, processing donations, maintaining accurate records, communicating campaign updates, and protecting the integrity of the platform.
Campaign information may include names, descriptions, images, fundraising goals, campaign updates, donation totals, supporter information where applicable, and other information determined appropriate for display or administration by BisanHope.
BisanHope may modify, update, restrict, suspend, archive, or remove campaign information when reasonably necessary to operate the platform, address violations, protect users, maintain accuracy, or comply with applicable law.
Only authorized BisanHope administrators are responsible for creating and managing fundraising campaigns. Public users do not receive campaign-creation rights simply by accessing or using the platform.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
For this reason, while we work to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our services, process and document donations, resolve disputes, maintain appropriate records, prevent fraud, and comply with legal obligations.
The length of time information is retained may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal or operational requirements.
Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain uses of your information
- Request a copy of certain information
- Withdraw consent where processing is based on consent
These rights may be subject to legal limitations and exceptions. To make a privacy-related request, please contact us using the information provided below.
Children's Privacy
BisanHope is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.
Third-Party Services & Links
BisanHope may contain links to websites, platforms, payment providers, social networks, or other third-party services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites and services.
When you leave BisanHope and access a third-party service, we encourage you to review that service's privacy policy before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Last Updated" date displayed at the beginning of this policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way BisanHope handles personal information, please contact us.
We're Here to Help
Contact the BisanHope team with any privacy-related questions or requests.
Contact BisanHopeWe are committed to treating your information responsibly and protecting the trust you place in BisanHope. BisanHope campaigns are created and managed by authorized BisanHope administrators, while visitors and donors may browse campaigns and support causes through the available features.